Cite
APA Citation
Unknown (2015). Be your customer's hero : real-world tips & techniques for the service front lines. New York : AMACOM American Management Association. http://access.bl.uk/ark:/81055/vdc_100060857159.0x000001
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Unknown (2015). Be your customer's hero : real-world tips & techniques for the service front lines. New York : AMACOM American Management Association. http://access.bl.uk/ark:/81055/vdc_100060857159.0x000001