Cite
MLA Citation
Steven Walden. Customer experience management rebooted : are you an experience brand or an efficiency brand?. London : Palgrave Macmillan, 2017. http://access.bl.uk/ark:/81055/vdc_100060417612.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Steven Walden. Customer experience management rebooted : are you an experience brand or an efficiency brand?. London : Palgrave Macmillan, 2017. http://access.bl.uk/ark:/81055/vdc_100060417612.0x000001