Cite
APA Citation
Walden, S. (2017). Customer experience management rebooted : are you an experience brand or an efficiency brand?. London : Palgrave Macmillan. http://access.bl.uk/ark:/81055/vdc_100060417612.0x000001
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Walden, S. (2017). Customer experience management rebooted : are you an experience brand or an efficiency brand?. London : Palgrave Macmillan. http://access.bl.uk/ark:/81055/vdc_100060417612.0x000001