Cite
MLA Citation
Unknown. Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results. New York : AMACOM, 2012. http://access.bl.uk/ark:/81055/vdc_100056822477.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Unknown. Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results. New York : AMACOM, 2012. http://access.bl.uk/ark:/81055/vdc_100056822477.0x000001