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APA Citation
Unknown (2012). Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results. New York : AMACOM. http://access.bl.uk/ark:/81055/vdc_100056822477.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Unknown (2012). Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results. New York : AMACOM. http://access.bl.uk/ark:/81055/vdc_100056822477.0x000001