Cite
MLA Citation
Thomas A Stewart and O'Connell (Business writer). Woo, wow, and win : service design, strategy, and the art of customer delight. New York, NY : HarperBusiness, 2016. http://access.bl.uk/ark:/81055/vdc_100054259579.0x000001
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Thomas A Stewart and O'Connell (Business writer). Woo, wow, and win : service design, strategy, and the art of customer delight. New York, NY : HarperBusiness, 2016. http://access.bl.uk/ark:/81055/vdc_100054259579.0x000001