Cite
APA Citation
Stewart, T. A., & (Business writer), O. (2016). Woo, wow, and win : service design, strategy, and the art of customer delight. New York, NY : HarperBusiness. http://access.bl.uk/ark:/81055/vdc_100054259579.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Stewart, T. A., & (Business writer), O. (2016). Woo, wow, and win : service design, strategy, and the art of customer delight. New York, NY : HarperBusiness. http://access.bl.uk/ark:/81055/vdc_100054259579.0x000001