Cite
HARVARD Citation
Stewart, T. et al. (2016) Woo, wow, and win : service design, strategy, and the art of customer delight. [Online]. New York, NY : HarperBusiness. Available from: http://access.bl.uk/ark:/81055/vdc_100054259579.0x000001
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Stewart, T. et al. (2016) Woo, wow, and win : service design, strategy, and the art of customer delight. [Online]. New York, NY : HarperBusiness. Available from: http://access.bl.uk/ark:/81055/vdc_100054259579.0x000001