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APA Citation
Ross, J. E., & Perry, S. (2017). Total quality management : text, cases and readings. Place of publication not identified : Routledge. http://access.bl.uk/ark:/81055/vdc_100049344047.0x000001
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Ross, J. E., & Perry, S. (2017). Total quality management : text, cases and readings. Place of publication not identified : Routledge. http://access.bl.uk/ark:/81055/vdc_100049344047.0x000001