Total quality management : text, cases and readings /: text, cases and readings. (2017)

• Record Type: Book
• Further Information: Note: Joel E. Ross ; with contributions by Susan Perry.
• Authors: Ross, Joel E; Perry, Susan
• Contents: Introduction to total quality management -- Leadership -- Information and analysis -- Strategic planning -- Human resource focus -- Process management -- Customer and market focus -- Benchmarking -- Organizing for total quality management -- Productivity, quality, and reengineering -- The cost of quality -- ISO 9000 and ISO 14000: universal standards of quality -- Theory of constraints -- Varifilm case study.
• Edition: 3rd ed
• Publisher Details: Place of publication not identified : Routledge
• Publication Date: 2017
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.5/62; Total quality management; Total quality management -- Case studies; Total quality management; Kwaliteitszorg; Qualité totale; Qualité totale -- Cas, Études de; Total quality management; Case studies
• Languages: English
• ISBNs: 9781351407779; 1351407775
• Related ISBNs: 157444266X
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.