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HARVARD Citation
Ross, J. et al. (2017) Total quality management : text, cases and readings. [Online]. Place of publication not identified : Routledge. Available from: http://access.bl.uk/ark:/81055/vdc_100049344047.0x000001
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Ross, J. et al. (2017) Total quality management : text, cases and readings. [Online]. Place of publication not identified : Routledge. Available from: http://access.bl.uk/ark:/81055/vdc_100049344047.0x000001