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APA Citation
Unknown (2009). The pocket guide to the Baldrige Award criteria. Place of publication not identified : Productivity Press. http://access.bl.uk/ark:/81055/vdc_100045505047.0x000001
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Unknown (2009). The pocket guide to the Baldrige Award criteria. Place of publication not identified : Productivity Press. http://access.bl.uk/ark:/81055/vdc_100045505047.0x000001