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Unknown (2012) Operations management. [Online]. Basingstoke New York : Palgrave Macmillan. Available from: http://access.bl.uk/ark:/81055/vdc_100045066192.0x000001
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Unknown (2012) Operations management. [Online]. Basingstoke New York : Palgrave Macmillan. Available from: http://access.bl.uk/ark:/81055/vdc_100045066192.0x000001