Operations management. (2012)

• Record Type: Book
• Further Information: Note: Alex Hill & Terry Hill.
• Other Names: Hill, Alex, 1972-; Hill, Terry, 1940-
• Contents: Cover; Contents; Case studies; About the authors; Preface; How to use each chapter; Publisher's acknowledgements; Part one -- Introduction; 1 Managing operations; Executive overview; Introduction; Managing operations: an overview of the role; The role of the operations manager; Services versus manufacturing; Managing operations in practice; Driving business performance; Critical reflections; Study activities; Exploring further; 2 Operations strategy; Executive overview; Introduction; What is strategy?; Evolution of strategy within a business; Levels of strategy. A recap on functional strategy developmentOperations strategy in action; Executive roles -- day-to-day and strategic tasks; Business unit strategy; Reasons for current approaches to developing strategy; Reasons for reactive role of operations in strategy development; The need to recognize difference at the level of strategy formulation; Linking marketing and operations; Linking business objectives and functional strategies through markets; Understanding markets -- the reality; Understanding customer requirements; Understanding markets -- the approach to follow. Implementing an operations strategyOperations strategy in practice; Driving business performance; Critical reflections; Study activities; Exploring further; 3 Managing people; Executive overview; Introduction; Changes in the workplace; General definitions; Traditional approaches to work design; New approaches to work design; Role redesign; Job redesign; Other people-related issues; Ergonomics; Managing people in practice; Driving business performance; Critical reflections; Study activities; Exploring further; Part two -- Designing and delivering services and products. 4 Designing services and productsExecutive overview; Introduction; Designing and developing services and products; The research and development process; The design and development process for services and products; The decision; Reviewing the service and product mix; Designing services and products to meet the needs of different market segments; Developing a specification; Techniques for improving design; Designing services and products in practice; Driving business performance; Critical reflections; Study activities; Exploring further; 5 Delivering services; Executive overview; Introduction. Factors affecting service delivery system designCharacteristics of service operations; Factors involved in delivering services; Service delivery system -- overall design; Service delivery system -- detailed design; Single-step or multi-step process; IT-based service delivery system designs; Service profiling; Delivering services in practice; Driving business performance; Critical reflections; Study activities; Exploring further; 6 Making products; Executive overview; Introduction; Factors affecting the design of the manufacturing process; Types of manufacturing process.
• Edition: 3rd ed
• Publisher Details: Basingstoke New York : Palgrave Macmillan
• Publication Date: 2012
• Extent: 1 online resource (xxii, 778 pages), illustrations (some color)
• Subjects: 658.5; Industries/Service Industries; BUSINESS & ECONOMICS -- Industries -- Service Industries; Production management; Production management; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Operations Research; Production & Operations Management; Industries/Manufacturing Industries; Business & management; Production & quality control management; Purchasing & supply management; Operational research; Electronic books
• Languages: English
• ISBNs: 9781137015631; 1137015632
• Related ISBNs: 9780230362901; 0230362907
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.