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MLA Citation
Unknown. Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital. Boca Raton : CRC Press, 2014. http://access.bl.uk/ark:/81055/vdc_100044892454.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Unknown. Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital. Boca Raton : CRC Press, 2014. http://access.bl.uk/ark:/81055/vdc_100044892454.0x000001