Cite
APA Citation
Unknown (2014). Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital. Boca Raton : CRC Press. http://access.bl.uk/ark:/81055/vdc_100044892454.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Unknown (2014). Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital. Boca Raton : CRC Press. http://access.bl.uk/ark:/81055/vdc_100044892454.0x000001