Cite
HARVARD Citation
Unknown (2011) Assertiveness pocketbook, 2nd edition : a pocketful of tips, tools and techniques for those who want to set their own agendas and take control of their lives. [Online]. Alresford, Hants, U.K : Management Pocketbooks Ltd. Available from: http://access.bl.uk/ark:/81055/vdc_100040153094.0x000001