Assertiveness pocketbook, 2nd edition : a pocketful of tips, tools and techniques for those who want to set their own agendas and take control of their lives /: a pocketful of tips, tools and techniques for those who want to set their own agendas and take control of their lives. (©2011)

• Record Type: Book
• Further Information: Note: Max A. Eggert ; drawings by Phil Hailstone.
• Other Names: Eggert, Max; Hailstone, Phil
• Contents: Cover; Copyright; Enjoy the read!; Title page; Publisher; Contents; INTRODUCTION; DEFINITION OF ASSERTIVENESS; INCREASING POPULARITY; WITH WHOM CAN YOU BE ASSERTIVE?; WHY ASSERTIVENESS NOW?; WHEN TO USE ASSERTIVENESS; ASSERTIVENESS AND INTEGRITY; WHY WE ARE NOT ASSERTIVE; TO BE FULLY FUNCTIONAL; GENDER ISSUES; KEEPING A BALANCE; THREE BEHAVIOUR TYPES; THE THREE OPTIONS; 1. NON-ASSERTIVE BEHAVIOUR; 2. AGGRESSIVE BEHAVIOUR; 3. ASSERTIVE BEHAVIOUR; ASSERTIVENESS IS NOT BEING PERFECT; RIGHTS & RESPONSIBILITIES; BASIC RIGHTS; BASIC ASSERTIVE RIGHTS; OTHER BASIC RIGHTS; RESPONSIBILITIES. CORRESPONDING RESPONSIBILITIESACTIVITY; RIGHTS AT WORK; RESPONSIBILITIES AT WORK; ASSERTIVENESS SKILLS; BODY LANGUAGE; NON-ASSERTIVE BODY LANGUAGE; AGGRESSIVE BODY LANGUAGE; ASSERTIVE BODY LANGUAGE; HANDLING CRITICISM; DEALING WITH CRITICISM; GIVING CRITICISM; RESPONDING TO CRITICISM; ACCEPTING POSITIVE FEEDBACK; ENJOY POSITIVE FEEDBACK; POSITIVE FEEDBACK; GIVING POSITIVE FEEDBACK; HOW TO DISAGREE; DISAGREEMENT PROCESS; 'I' STATEMENTS; PUTTING THE 'I's TOGETHER; HOW TO GIVE ASSERTIVE INSTRUCTIONS; ASKING FOR WHAT YOU WANT; BROKEN RECORD; BROKEN RECORD EXAMPLES; NEGATIVE ASSERTION; FOGGING. NEGATIVE ENQUIRYPOWER WORDS; NO; HOW TO SAY NO; THE POWERFUL 'THANK YOU'; THE BIG 'IF'; THE ASSUMPTIVE 'WHEN'; ASSERTIVE ACTIVITIES; GENERAL ADVICE; KEY POINTS FOR ASSERTIVENESS; ACTIVITY NO. 1; ACTIVITY NO. 2; ACTIVITY NO. 3; ACTIVITY NO. 4; ACTIVITY NO. 5; ACTIVITY NO. 6; ACTIVITY NO. 7; ACTIVITY NO. 8; ACTIVITY NO. 9; ACTIVITY NO. 10; About the Author; Other titles by Max Eggert; Title listings.
• Edition: 2nd ed
• Publisher Details: Alresford, Hants, U.K : Management Pocketbooks Ltd
• Publication Date: 2011
• Copyright Date: 2011
• Extent: 1 online resource
• Subjects: 158.2; Assertiveness (Psychology); Assertiveness (Psychology); Assertiveness training; Interpersonal communication; PSYCHOLOGY -- Applied Psychology; SELF-HELP -- Personal Growth -- General; SELF-HELP -- Personal Growth -- Happiness; SELF-HELP -- Personal Growth -- Success; Assertiveness (Psychology); Electronic books
• Languages: English
• ISBNs: 9781908284075; 1908284072
• Related ISBNs: 9781906610364
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.