Cite
APA Citation
Lacity, M. C., & Willcocks, L. (2015). Nine keys to world-class business process outsourcing. London : Bloomsbury. http://access.bl.uk/ark:/81055/vdc_100034710876.0x000001
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Lacity, M. C., & Willcocks, L. (2015). Nine keys to world-class business process outsourcing. London : Bloomsbury. http://access.bl.uk/ark:/81055/vdc_100034710876.0x000001