Cite
HARVARD Citation
Lacity, M. et al. (2015) Nine keys to world-class business process outsourcing. [Online]. London : Bloomsbury. Available from: http://access.bl.uk/ark:/81055/vdc_100034710876.0x000001
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Lacity, M. et al. (2015) Nine keys to world-class business process outsourcing. [Online]. London : Bloomsbury. Available from: http://access.bl.uk/ark:/81055/vdc_100034710876.0x000001