Cite
MLA Citation
Ralf Lisch. Measuring service performance : practical research for better quality. London : Routledge, 2016. http://access.bl.uk/ark:/81055/vdc_100032462811.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Ralf Lisch. Measuring service performance : practical research for better quality. London : Routledge, 2016. http://access.bl.uk/ark:/81055/vdc_100032462811.0x000001