Measuring service performance : practical research for better quality /: practical research for better quality. (2016)

Record Type:: Book
Title:: Measuring service performance : practical research for better quality /: practical research for better quality. (2016)
Main Title:: Measuring service performance : practical research for better quality
Further Information:: Note: Ralf Lisch.
Authors:: Lisch, Ralf
Publisher Details:: London : Routledge
Publication Date:: 2016
Extent:: 1 online resource
Subjects:: 658.4013
Service industries -- Evaluation
Quality control
Performance technology
Languages:: English
ISBNs:: 9781317099093
Related ISBNs:: 9781317099109
9781317099086
9781315594415
Notes:: Note: Description based on CIP data; resource not viewed.
Access Rights:: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
Access Usage:: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗
Physical Locations:: British Library HMNTS - ELD.DS.65092
Ingest File:: 02_187.xml