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HARVARD Citation
Lisch, R. (2016) Measuring service performance : practical research for better quality. [Online]. London : Routledge. Available from: http://access.bl.uk/ark:/81055/vdc_100032462811.0x000001
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Lisch, R. (2016) Measuring service performance : practical research for better quality. [Online]. London : Routledge. Available from: http://access.bl.uk/ark:/81055/vdc_100032462811.0x000001