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MLA Citation
Unknown. The Sage encyclopedia of quality and the service economy. Thousand Oaks : SAGE Publications, Inc, 2015. http://access.bl.uk/ark:/81055/vdc_100030660787.0x000001
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Unknown. The Sage encyclopedia of quality and the service economy. Thousand Oaks : SAGE Publications, Inc, 2015. http://access.bl.uk/ark:/81055/vdc_100030660787.0x000001