Cite
MLA Citation
Unknown. Total quality management and operational excellence : text with cases. New York : Routledge, 2013. http://access.bl.uk/ark:/81055/vdc_100026701429.0x000001
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Unknown. Total quality management and operational excellence : text with cases. New York : Routledge, 2013. http://access.bl.uk/ark:/81055/vdc_100026701429.0x000001