Cite
HARVARD Citation
Unknown (2013) Total quality management and operational excellence : text with cases. [Online]. New York : Routledge. Available from: http://access.bl.uk/ark:/81055/vdc_100026701429.0x000001
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Unknown (2013) Total quality management and operational excellence : text with cases. [Online]. New York : Routledge. Available from: http://access.bl.uk/ark:/81055/vdc_100026701429.0x000001