1. Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital /: lessons from a successful cultural transformation in a hospital. ([2014]) Other Names: Dishongh, Rhonda, 1968- Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Health care systems and their patients : an international perspective /: an international perspective. (2019) Other Names: Rosenthal, Marilynn M; Frenkel, Marcel Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Social work services and patient decision making. (2019) Other Names: Hansen, Patricia, 1946- Record Type: Book Extent: 1 online resource (148 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Storytelling encounters as medical education : crafting relational identity /: crafting relational identity. (2020) Authors: Warmington, Sally G (Sally Gretchen) Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience /: Virginia Mason Medical Center's pursuit of the perfect patient experience. (©2011) Other Names: Kenney, Charles; Berwick, Donald M Record Type: Book Extent: 1 online resource (xxii, 223 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Transforming the patient experience : a new paradigm for hospital and physician leadership /: a new paradigm for hospital and physician leadership. (2016) Authors: Choctaw, William T Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗