Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience /: Virginia Mason Medical Center's pursuit of the perfect patient experience. (©2011)

• Record Type: Book
• Further Information: Note: Charles Kenney ; foreword by Donald M. Berwick.
• Other Names: Kenney, Charles; Berwick, Donald M
• Contents: 1. A new idea -- 2. Journey to Japan -- 3. The blue yarn -- 4. Safety crusade -- 5. Ambulatory care breakthrough -- 6. Transforming procedural care -- 7. Transforming inpatient care -- 8. Better, faster, more affordable -- 9. Management method -- 10. The journey continues.
• Publisher Details: Boca Raton : CRC Press
• Publication Date: 2011
• Copyright Date: 2011
• Extent: 1 online resource (xxii, 223 pages)
• Subjects: 362.12068; Health services administration -- United States; Health facilities -- Administration -- Standards -- United States; Medical care -- United States; Virginia Mason Medical Center; Health; Social Science; HEALTH & FITNESS -- Health Care Issues; MEDICAL -- Public Health; MEDICAL -- Health Policy; HEALTH & FITNESS -- Diseases -- General; MEDICAL -- Diseases; MEDICAL -- Health Care Delivery; SOCIAL SCIENCE -- Disease & Health Issues; Health Facility Administration; Cost Control -- methods; Delivery of Health Care -- organization & administration; Efficiency, Organizational; Patient Satisfaction; Quality Assurance, Health Care -- methods; Washington; Electronic books
• Languages: English
• ISBNs: 9781439863091; 1439863091; 1283004755; 9781283004756
• Related ISBNs: 9781563273759; 1563273756
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.