21. Make your brand matter : experience-driven solutions to capture customers and keep them loyal /: experience-driven solutions to capture customers and keep them loyal. (2022) Authors: Soechtig, Steven G Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
22. Marketing and customer loyalty : the extra step approach /: the extra step approach. ([2017]) Authors: Cavallone, Mauro Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
23. Recommender system for improving customer loyalty. ([2020]) Authors: Tarnowska, Katarzyna A; Raś, Zbigniew; Daniel, Lynn Record Type: Book Extent: 1 online resource (xviii, 124 pages), illustrations (some color) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
24. Secret service : hidden systems that deliver unforgettable customer service /: hidden systems that deliver unforgettable customer service. (©2003) Other Names: DiJulius, John R, 1964- Record Type: Book Extent: 1 online resource (xix, 172 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
25. Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia's hotel industry. Issue 2 (12th June 2019) Authors: Cheng, Boon Liat; Gan, Chin Chuan; Imrie, Brian C.; Mansori, Shaheen Journal: International journal of quality and service sciences Issue: Volume 11:Issue 2(2019) Page Start: 187 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
26. Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia's hotel industry. Issue 2 (29th November 2018) Authors: Cheng, Boon Liat; Gan, Chin Chuan; Imrie, Brian C.; Mansori, Shaheen Journal: International journal of quality and service sciences Issue: Volume 11:Issue 2(2019) Page Start: 187 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
27. The business case for love : how companies get bragged about today /: how companies get bragged about today. ([2020]) Authors: Cox, Marc Record Type: Book Extent: 1 online resource (xi, 169 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
28. The customer of the future : 10 guiding principles for winning tomorrow's business /: 10 guiding principles for winning tomorrow's business. (2019) Authors: (Marketing researcher), Morgan, Blake Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
29. THE EFFORTLESS EXPERIENCE : CONQUERING THE NEW BATTLEGROUND FOR CUSTOMER LOYALTY /: CONQUERING THE NEW BATTLEGROUND FOR CUSTOMER LOYALTY. (2013) Authors: Dixon, Matthew, 1972-; Toman, Nicholas; DeLisi, Rick Record Type: Book Extent: 1 online resource (256 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
30. The four factors of trust : how organizations can earn lifelong loyalty /: how organizations can earn lifelong loyalty. (2022) Authors: Reichheld, Ashley; Dunlop, Amelia Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗