31. Postal services. Quality of service. Complaints handling principles. (4th October 2019) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (60 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
32. BS EN 16843. Railway applications. Infrastructure. Mechanical requirements for joints in running rails. (5th December 2019) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (39 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
33. BS ISO/IEC 11801-1 AMD1. Information technology. Generic cabling for customer premises. Part 1. General requirements (20th November 2019) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (38 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
34. BS ISO 10667-1. Assessment service delivery. Procedures and methods to assess people in work and organizational settings. Part 1. Requirements for the client (13th December 2019) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (33 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
35. Ergonomics. Accessible design. Accessibility of information presented on visual displays of small consumer products. (17th March 2020) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (16 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
36. BS ISO 10014. Quality management systems. Managing an organization for quality results. Guidance for realizing financial and economic benefits. (12th March 2020) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (27 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
37. Tourism and related services. Yacht harbours. Essential requirements for luxury harbours. (11th March 2020) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (30 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
38. Code of practice for customer service. (29th April 2020) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (30 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
39. Imaging materials. Evaluation of image permanence of photographic colour prints in consumer home applications. (30th April 2020) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (66 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
40. Information technology. Security techniques. Evaluation criteria for IT security. Introduction and general model Part 1, (9th April 2020) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (78 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗