1. How to measure customer satisfaction. (2017) Authors: Hill, Nigel, 1952-; Brierley, John; MacDougall, Rob Record Type: Book Extent: 1 online resource (viii, 151 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Measuring customer experience : how to develop and execute the most profitable customer experience strategies /: how to develop and execute the most profitable customer experience strategies. (2014) Authors: Klaus, Philipp Record Type: Book Extent: 1 online resource, illustrations (black and white) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Modern analysis of customer surveys : with applications using R /: with applications using R. (2012) Editors: Kenett, Ron; Salini, Silvia Other Names: Wiley InterScience (Online service) Record Type: Book Extent: 1 online resource (xxiv, 500 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. National customer satisfaction survey to support the Building Standards Verification Performance Framework : 2018 national survey findings /: 2018 national survey findings. (2019) Authors: Pye Tait Consulting, Other Names: Scotland. Scottish Government, issuing body.; Scotland. Building Standards Division, commissioning body.; APS Group Scotland. Record Type: Book Extent: 1 online resource (75 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Operational Incident survey 2016-17 Result Summary. ([2017]) Authors: Northern Ireland Fire & Rescue Service, Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Research project : National customer satisfaction survey to support the building standards verification performance framework : 2019 national survey findings /: 2019 national survey findings. (2020) Other Names: Pye Tait Consulting.; Scotland. Scottish Government, issuing body.; APS Group Scotland. Record Type: Book Extent: 1 online resource (74 pages), illustrations (colour) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Satisfaction : a behavioral perspective on the consumer /: a behavioral perspective on the consumer. (2014) Authors: Oliver, Richard L, 1945-2016 Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗