How to measure customer satisfaction. (2017)

• Record Type: Book
• Further Information: Note: Nigel Hill, John Brierley and Rob MacDougall.
• Authors: Hill, Nigel, 1952-; Brierley, John; MacDougall, Rob
• Edition: 2nd edition
• Publisher Details: Oxon, England : Routledge
• Publication Date: 2017
• Extent: 1 online resource (viii, 151 pages), illustrations
• Subjects: 658.8343 H654; Consumer satisfaction -- Evaluation; Consumer satisfaction -- Evaluation; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books; Electronic books
• Languages: English
• ISBNs: 9781315253107; 1315253100; 1351930052; 9781351930055; 9781351930048; 1351930044
• Related ISBNs: 1138407852; 9781138407855; 9780566085956; 1351930036
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.