1. Essentials for the improvement of healthcare using Lean & Six Sigma. (©2011) Other Names: Stamatis, D. H, 1947- Record Type: Book Extent: 1 online resource (xxii, 426 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Listening to the voice of the market : how to increase market share and satisfy current customers /: how to increase market share and satisfy current customers. (©2009) Other Names: Reidenbach, R. Eric Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗