Essentials for the improvement of healthcare using Lean & Six Sigma. (©2011)

• Record Type: Book
• Further Information: Note: D.H. Stamatis.
• Other Names: Stamatis, D. H, 1947-
• Contents: 1. The four critical issues in healthcare -- 2. Directions of improvement in healthcare -- 3. The mechanics of change -- 4. The transition of groups to teams -- 5. Logistical issues of teams -- 6. The effects of change in healthcare -- 7. Customer satisfaction -- 8. Understanding the process -- 9. Using six sigma methodology for improvement -- 10. Using lean methodology for improvement -- 11. Understanding measurement -- 12. Primary care -- 13. Immediate applications for information technology (IT) in healthcare -- 14. Project selection -- 15. Understanding and utilizing ISO 9000 standards -- 16. Understanding and utilizing the Malcolm Baldridge National Quality Program.
• Publisher Details: Boca Raton New York : CRC Press Productivity Press
• Publication Date: 2011
• Copyright Date: 2011
• Extent: 1 online resource (xxii, 426 pages), illustrations
• Subjects: 610.68; Medical care -- Quality control; Six sigma (Quality control standard); MEDICAL -- Administration; Medical care -- Quality control; Six sigma (Quality control standard); Quality Assurance, Health Care -- organization & administration; Delivery of Health Care -- standards; Efficiency, Organizational; Outcome and Process Assessment (Health Care) -- methods; Quality Assurance, Health Care -- methods; Electronic books; United States; Electronic books
• Languages: English
• ISBNs: 9781439846025; 1439846022
• Related ISBNs: 9781439846018; 1439846014
• Notes: Note: Includes bibliographical references (pages 419-426).; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.