1. An introduction to industrial service design. (2016) Editors: Miettinen, Satu, 1972- Record Type: Book Extent: 1 online resource, illustrations (black and white) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Excellence in managing worldwide customer relationships. (2016) Authors: Cook, Thomas A, 1953- Record Type: Book Extent: 1 online resource (384 pages), (170 illustrations) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction /: a road-map to consumer satisfaction. (2016) Editors: Burgess, Peter Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Looking beyond the runway : airlines innovating with best practices while facing realities /: airlines innovating with best practices while facing realities. (2016) Other Names: Taneja, Nawal K Record Type: Book Extent: 1 online resource (354 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Pension Wise Service evaluation : Wave 1 interim findings on customer experiences of using the Pension Wise service /: Wave 1 interim findings on customer experiences of using the Pension Wise service. (October 2016) Authors: Ipsos MORI (Firm), Other Names: Great Britain. Department for Work and Pensions, commissioning body. Record Type: Book Extent: 1 online resource (16 pages), illustrations (colour) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. The value trail : how to effectively understand, deploy and monitor successful business models /: how to effectively understand, deploy and monitor successful business models. (2016) Other Names: Sansó, Marc Record Type: Book Extent: 1 online resource (150 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Win the customer : 70 simple rules for sensational service /: 70 simple rules for sensational service. ([2016]) Authors: Martins, Flavio Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗