1. Operational excellence : using lean six sigma to translate customer value through global supply chains /: using lean six sigma to translate customer value through global supply chains. (©2008) Other Names: Martin, James W (James William), 1952- Record Type: Book Extent: 1 online resource (638 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. The intimate supply chain : leveraging the supply chain to manage the customer experience /: leveraging the supply chain to manage the customer experience. (©2008) Other Names: Ross, David Frederick, 1948- Record Type: Book Extent: 1 online resource (xxii, 280 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗