Operational excellence : using lean six sigma to translate customer value through global supply chains /: using lean six sigma to translate customer value through global supply chains. (©2008)

• Record Type: Book
• Further Information: Note: James William Martin.
• Other Names: Martin, James W (James William), 1952-
• Contents: Adapting Strategies for Global ; Competitiveness ; Enhancing Global Competitiveness ; Overview; Current Trends in Operations Management; How the Competitive Environment Transforms Operational Strategy; Developing Adapting Strategies to Enhance Operational Capability; Linking Operational Strategy to Strategic Goals and Objectives; Global Metrics and Operational Maturity; Internal and External Benchmarking; Summary; Suggested Reading; Organizational Change in a Competitive World ; Overview; What Is Organizational Change?; Understanding Organizational Values; Building Organizational Capability; Managing Organizational Change; Integrating Operational Initiatives; Deploying Initiatives across an Organization; Building High-Performance Teams; Deploying Continuous Improvement Teams; Deploying Lean Systems; Deploying Six Sigma Quality; Integrating and Fine-Tuning Initiatives; Deploying Design Excellence; Deploying Information Technology Excellence; Deploying Customer Excellence; Summary; Suggested Reading; Understanding the Voice of the Customer (VOC) ; Overview; Marketing’s Influence on Internal Operations; Important Marketing Activities; Estimating New Product or Service Demand; Using Marketing Information to Estimate Sales; Understanding Customer Needs and Value; Market Segmentation; Measuring the VOC; Translating the VOC Using Quality Function Deployment; Exchanging Value in a Competitive World; Summary; Suggested Readings; Translating Customer Value ; Elements into Products, Services, ; and Workflow Systems ; Designing for Customer Value Using Design for Six Sigma ; (DFSS) ; Overview; Major Objectives of the Design Process; Concurrent Engineering Methods in Design; CE Benefits; Ten Key Steps to Implement CE; Applying Design for Manufacturing Methods; Ten Key Steps to Implement DFM; Key Tasks of the Design Process; Concept Phase; Design Phase; Target Costing; Prototype Phase; Pilot Phase; Launch Phase; How the Product Life Cycle Impacts the Design Process; Risk Assessment; Design for Six Sigma (DFSS); Overview of the Five DFSS Phases; Identify; Design; Optimize; Validate; Incorporate; Design Standards for Global Competitiveness; Impact of Mass Customization on Design; Outsourcing Design Workflows; Summary; Suggested Reading; Using Lean Methods to Design for Process Excellence ; Overview ; Designing Process Workflows; Workflow Modeling; Simulation; Queuing Analysis; Linear Programming; Process Failure Mode and Effects Analysis (PFMEA); How to Improve the Work Environment; How to Develop High-Performance Work Teams; How to Simplify and Standardize Work; How to Develop an Effective Training Program; Summary; Suggested Reading; Making Value Flow through a Process ; Overview; What Is a Lean System?; Mapping and Analyzing Customer Value; Balancing Flow through the System; Improving Operational Efficiency; Summary; Suggested Reading; Measuring and Improving Productivity ; Overview; Creating Shareholder Value; Aligning Performance Metrics with Strategic Objectives; How to Improve Productivity; Aligning Operational Improvements with Strategy; Summary; Suggested Reading; Operations Planning, Management, ; and Control ; Capturing Customer Demand ; Overview; What Is Demand Management; How to Build Quantitative Forecasting Models; Time Series Models; Trend Plot; Decomposition Models; Moving Average Models; Simple Exponential Smoothing; Double Exponential Smoothing (Holt’s Method); Triple Exponential Smoothing (Winter’s Method); Autoregressive Integrated Moving Average (ARIMA) Models, or Box-; Jenkins Methodology; Regression Models; Summary; Suggested Reading; Expanding Global Capacity ; Overview; How to Plan Capacity Based on System Forecasts; Creating Virtual Capacity; How to Improve Capacity Utilization; Managing Capacity with Insourcing and Outsourcing; Summary; Suggested Reading; Using Hybrid Decentralization to Increase Productivity ; Overview; Applying Hybrid Decentralization to Facility Location; How to Locate Facilities across the World; Facility Location Using Simple Rating Methods; Facility Location Using Linear Programming; Facility Location Using Regression Models; Managing Facility Location Risk; How to Manage Facilities to Ensure Availability; Summary; Suggested Reading; Integrating Demand and Supply through Sales and Operations ; Planning ; Overview; How the S&OP Team Integrates Strategy with Operations; Key Success Characteristics of a Successful S&OP Process; Key Activities of the S&OP Team; Summary; Suggested Reading; Lean Scheduling Methods ; Overview; Operations Scheduling. ; Scheduling Algorithms; Using Pull Scheduling to Increase Flow; Summary; Suggested Reading; Dynamic MRPII ; Overview; MRPII and Bill of Material (BOM) Relationship; How an MRPII System Functions; Creating a Pull System Using Hybrid MRPII and Kanban; Quick Response Methods to Support Hybrid MRPII; Summary; Suggested Reading; Strategic Inventory Management ; Overview; Measuring Inventory Value; Why Is Inventory Useful?; Developing Models to Systematically Reduce Inventory; Cycle-Counting Systems; Excess and Obsolete Inventory Management; Unnecessary Product and Component Proliferation; Summary; Suggested Reading; Collecting, Analyzing, and Sharing ; Information across a Global Supply Chain ; Agile Project Management and Workflow Design ; Overview; Business Process Management Suite (BMPS); Business Process Management (BPM); Business Process Modeling and Analyses (BPMA); Business Intelligence (BI); Business Activity Monitoring (BAM); Enterprise Application Integration (EAI); Workflow Management (WM); Agile Project Management (APM; Summary; Suggested Reading; Integrating Six Sigma Methods with Operational Strategy ; Overview; Deploying the Six Sigma Improvement Model; Define Phase: Basic Tools; SIPOC; Project Charter; Quality Improvement Team; Measurement Phase: Basic Tools; Measurement Systems Analysis (MSA); Capability; Cause-and-Effect (C&E) Diagram and Matrix; Data Collection Activities; Statistical Sampling; Analyze Phase: Basic Quality Tools; Process Maps; Histograms ; Pareto Charts; Box Plots; Scatter Plots; Time Series Plots; Analyze Phase: Advanced Quality Tools; Hypothesis Testing; Statistical Risk; Distribution Fitting (Normality); Tests of Means and Medians; Tests of Proportions; Contingency Tables; Equal Variance Tests; One-Way Analysis of Variance (ANOVA) Tests; Multi-Vari Charts; Correlation; Simple Linear Regression; Improve Phase: Advanced Quality Tools; Full Factorial Designs; 2k Experimental Designs; Fractional Factorial Designs; Response Surface Designs; Control Phase: Basic Quality Tools; Control Charts; Quality Control Plan; Summary; Suggested Reading; Identifying Productivity Opportunities with Operational ; Assessments ; Overview; Aligning Operational Assessments with Strategy; Preparing for an Operational Assessment; Conducting an Operational Assessment; Analyzing the Assessment Findings ; Project Deployment and Execution; Summary; Suggested Reading; Executing Projects with Multicultural
• Publisher Details: Boca Raton : Auerbach Publications
• Publication Date: 2008
• Copyright Date: 2008
• Extent: 1 online resource (638 pages)
• Subjects: 658.5/03; Business logistics; Production management; Six sigma (Quality control standard); Customer relations; TECHNOLOGY & ENGINEERING -- Industrial Technology; TECHNOLOGY & ENGINEERING -- Industrial Engineering; BUSINESS & ECONOMICS -- Production & Operations Management; Business logistics; Customer relations; Production management; Six sigma (Quality control standard); Electronic books
• Languages: English
• ISBNs: 9781420062519; 1420062514
• Related ISBNs: 9781420062502
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.