1. A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more?. (August 2018) Authors: Shum, Cass; Gatling, Anthony; Shoemaker, Stowe Journal: International journal of hospitality management Issue: Volume 74(2018) Page Start: 57 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. All people are created equal? Racial discrimination and its impact on hospitality career satisfaction. (August 2020) Authors: Shum, Cass; Gatling, Anthony; Garlington, Jaimi Journal: International journal of hospitality management Issue: Volume 89(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. How observed customer mistreatment of supervisors affects employees' service sabotage: A cross-cultural examination from the deontic justice theory. (April 2023) Authors: Jiang, Wen; Shum, Cass; Min, Hyounae (Kelly); Ding, Ye Journal: International journal of hospitality management Issue: Volume 110(2023) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Leadership and behavioral integrity in the restaurant industry: the moderating roles of gender. Issue 1 (2nd January 2020) Authors: Gatling, Anthony; Molintas, Denise Holly Ramirez; Self, Timothy T.; Shum, Cass Journal: Journal of human resources in hospitality & tourism Issue: Volume 19:Issue 1(2020) Page Start: 62 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. P2P accommodation motivators and repurchase intention: A comparison of indirect and total effects before and during the COVID-19 pandemic. Issue 6 (18th August 2022) Authors: Jiang, Wen; Shum, Cass; Bai, Billy; Erdem, Mehmet Journal: Journal of hospitality marketing & management Issue: Volume 31:Issue 6(2022) Page Start: 688 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Prosocial rule-breaking to help coworker: Nature, causes, and effect on service performance. (May 2019) Authors: Shum, Cass; Ghosh, Ankita; Gatling, Anthony Journal: International journal of hospitality management Issue: Volume 79(2019) Page Start: 100 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Safety or service? Effects of employee prosocial safety-rule-breaking on consumer satisfaction. (May 2022) Authors: Shum, Cass; Ghosh, Ankita Journal: International journal of hospitality management Issue: Volume 103(2022) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. The influence of hospitality leaders' relational transparency on followers' trust and deviance behaviors: Mediating role of behavioral integrity. (April 2017) Authors: Gatling, Anthony; Shum, Cass; Book, Laura; Bai, Billy Journal: International journal of hospitality management Issue: Volume 62(2017) Page Start: 11 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. The recursive relationship between abusive supervision and service performance. Issue 1 (12th August 2020) Authors: Shum, Cass Journal: Journal of hospitality and tourism insights Issue: Volume 4:Issue 1(2021) Page Start: 18 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. When do abusive leaders experience guilt?. Issue 6 (20th January 2020) Authors: Shum, Cass; Gatling, Anthony; Tu, Min-Hsuan Journal: International journal of contemporary hospitality management Issue: Volume 32:Issue 6(2020) Page Start: 2239 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗