1. Social customer relationship management : fundamentals, applications, technologies /: fundamentals, applications, technologies. ([2020]) Authors: Alt, Rainer, 1964-; Reinhold, Olaf Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Social customer relationship management : grundlagen, anwendungen und technologien /: grundlagen, anwendungen und technologien. (2017) Authors: Alt, Rainer; Reinhold, Olaf Record Type: Book Extent: 1 online resource (127 pages), illustrations (some color) View Content: Available online (eLD content is only available in our Reading Rooms) ↗