1. "Quality Water Matters" Resonates Amid Uncertainty About Emerging Contaminants. Issue 7 (2nd July 2020) Authors: Steglitz, Brian; Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 112:Issue 7(2020) Page Start: 52 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Beacons of Light in a World of Shadows. Issue 8 (1st August 2016) Authors: Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 108:Issue 8(2016) Page Start: 57 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Building Trust in Your Utility: When Not to Apologize. Issue 1 (19th January 2021) Authors: Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 113:Issue 1(2021) Page Start: 78 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Communicating Water's Value: Looking Upstream and Staying On Task. Issue 10 (6th December 2021) Authors: Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 113:Issue 10(2021) Page Start: 58 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Communication Without Words: How Utilities Can Become Visible to Their Customers. Issue 8 (1st August 2015) Authors: Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 107:Issue 8(2015) Page Start: 42 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Diluting the inevitable: A case for decoupling water rates. Issue 10 (1st October 2013) Authors: Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 105:Issue 10(2013) Page Start: 60 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Do No Harm: Perverse Consequences of Misjudging Public Response. Issue 3 (1st March 2015) Authors: Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 107:Issue 3(2015) Page Start: 77 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Helping customers connect tiered rates with actual water use. Issue 4 (1st April 2013) Authors: Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 105:Issue 4(2013) Page Start: 64 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Leveraging the power of rebates: The difference is in the breakage. Issue 1 (1st January 2014) Authors: Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 106:Issue 1(2014) Page Start: 32 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Looking inward to enable effective outreach: A case for customer appreciation. Issue 7 (1st July 2014) Authors: Goetz, Melanie K. Journal: Journal ‐ American Water Works Association Issue: Volume 106:Issue 7(2014) Page Start: 56 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗