Communicating Water's Value: Looking Upstream and Staying On Task. Issue 10 (6th December 2021)

• Record Type: Journal Article
• Authors: Goetz, Melanie K.
• Is Part Of: Journal ‐ American Water Works Association. Volume 113:Issue 10(2021)
• Page Start: 58
• Page End: 63
• Publication Date: 2021-12-06
• Subjects: Communications -- Planning; Water-supply -- United States -- Periodicals; Water-supply engineering -- United States -- Periodicals; 363.61097305
• DOI: 10.1002/awwa.1827
• Languages: English
• ISSNs: 0003-150X

Abstract

Key Takeaways: Communicate upstream to prevent downstream disasters; that is, have a communication plan that keeps your water utility in regular contact with your customers. Not all situations can be planned for. Ensure better control by shoring up reactive communication with proactive communication. A task schedule helps put a communication plan into action.