Unfolding deconstructive effects of negative shocks on psychological contract violation, organizational cynicism, and turnover intention. (August 2020)

• Record Type: Journal Article
• Authors: Yang, Chunjiang; Chen, Yashuo; Zhao Roy, Xinyuan; Mattila, Anna S.
• Is Part Of: International journal of hospitality management. Volume 89(2020)
• Publication Date: 2020-08
• Subjects: Negative shocks -- Psychological contract violation -- Organizational cynicism -- Turnover intention -- Traditionality -- Organizational embeddedness; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2020.102591
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: The destructive impacts of negative shocks in a hospitality workplace were explored. The mixed-method design included a scenario-based experiment and a field survey. The moderation role of traditionality rather than organizational embeddedness was supported. Abstract: This research aims to unfold the impact of negative shocks on Chinese employees in the service sector by conducting a mixed-method study involving a scenario-based experiment and a field survey. The findings of Study 1 show that negative shocks resulted in a psychological contract violation, high organizational cynicism, and turnover intention. Study 2 further examined the moderating roles of traditionality and organizational embeddedness. Negative shocks triggered less organizational cynicism among employees with higher levels of traditionality. Organizational embeddedness, however, did not play such a moderating role in the relationship between psychological contract violation and turnover intention. Theoretical and practical implications are discussed.