Wellness hotel: Conceptualization, scale development, and validation. (August 2020)

• Record Type: Journal Article
• Authors: Chi, Christina Geng-qing; Chi, Oscar Hengxuan; Ouyang, Zhe
• Is Part Of: International journal of hospitality management. Volume 89(2020)
• Publication Date: 2020-08
• Subjects: Wellness hotel -- Wellness tourism -- Scale development -- Wellness amenity inventory -- Hotel amenities; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2019.102404
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: Conceptualize the notion of wellness hotels. Identify the three-dimensional measurement model for wellness hotels: environmental, physical, and mind wellness. Develop a wellness amenity inventory that contains 107 key wellness hotel amenities. Incorporate three qualitative studies and two quantitative studies. Demonstrate the face, convergent, discriminant, and nomological validity of the Scale of Wellness Hotel Amenities (SWHA). Abstract: This study defines the notion of a wellness hotel, generates a wellness amenity inventory list, and develops the Scale of Wellness Hotel Amenities (SWHA) to measure the level of wellness provided by hotels. The result reveals a 16-item measurement scale consisting of three dimensions: environmental wellness, physical wellness, and mind wellness. Incorporating qualitative and quantitative design and utilizing multi-source samples, we conducted five studies to demonstrate the face, convergent, discriminant, and nomological validity of the SWHA. This study fills an important research gap since no measurement scale is currently available to measure the wellness level of hotels. With an in-depth examination of customers' perception of wellness hotels, this study provides a tool to identify wellness amenities that customers demand and to evaluate the performance of wellness hotels. The contributions, implications, and limitations of this study are discussed, as well as the recommendations for future studies.