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APA Citation
Mullins, R. R., Ahearne, M., Lam, S. K., Hall, Z. R., & Boichuk, J. P. (2014). know Your Customer: How Salesperson Perceptions of Customer Relationship Quality Form and Influence Account Profitability. Journal of marketing, 78, 38–58. http://access.bl.uk/ark:/81055/vdc_100168651416.0x00000c