Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China. (January 2023)

• Record Type: Journal Article
• Authors: Wu, Ruijuan; Li, Peiyu
• Is Part Of: Journal of retailing and consumer services. Volume 70(2023)
• Publication Date: 2023-01
• Subjects: Continuance intention -- Self-delivery box -- Consumer group; Retail trade -- Periodicals; Service industries -- Periodicals; Customer services -- Periodicals; Commerce de détail -- Périodiques; Service à la clientèle -- Périodiques; Customer services; Retail trade; Periodicals; 658.87
• DOI: 10.1016/j.jretconser.2022.103152
• Languages: English
• ISSNs: 0969-6989

Abstract

Abstract: Self-delivery boxes reduce delivery and pick-up costs significantly, and are helpful for alleviating the "last mile delivery" problem. The goal of the current research is to examine continuance intention to use self-delivery boxes from three aspects (e.g. consumer, courier, and self-delivery box). Based on survey data from 279 Tianjin residents, in this study, we found that time pressure, perceived behavioral control, and self-delivery box reliability significantly affected continuance intention regarding self-delivery boxes. Also, we explored the effect of consumer group on continuance intention to use self-delivery boxes and found that younger consumers had a higher continuance intention to use them than older consumers. This study provides practical implications for self-delivery box operators. Highlights: The antecedents of continuance intention to use self-delivery box were examined. The determinants of three aspects (consumers, couriers, and self-delivery box) were combined. Time pressure, perceived behavior control, and reliability affected continuance intention. The relationship between consumer group and continuance intention was explored.