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APA Citation
Baliga, A. J., Chawla, V., Sunder M., V., & Kumar, R. (2021). barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services. Journal of business & industrial marketing, 36(8), 1452–1473. http://access.bl.uk/ark:/81055/vdc_100165255300.0x000038