Research on Service Quality of International Tourism Cities in the Context of Intelligent Network: A Case Study of Public Transport in Macao. (1st September 2022)

• Record Type: Journal Article
• Authors: Zhao, Shutong; Zhang, Liang; Gu, Nailin
• Other Names: Rosales Hamurabi Gamboa Academic Editor.
• Is Part Of: Wireless communications and mobile computing. Volume 2022(2022)
• Publication Date: 2022-09-01
• Subjects: Wireless communication systems -- Periodicals; Mobile communication systems -- Periodicals; 621.38205
• DOI: 10.1155/2022/2144944
• Languages: English
• ISSNs: 1530-8669

Abstract

Abstract : In order to study the service quality of international tourism cities under the intelligent network environment, this paper constructs an evaluation model named "IEP-CSI" for Macao bus service satisfaction according to the questionnaire data of Macao bus passengers. We draw the following conclusions: with the increase of passengers' expectation of bus service, the actual perceived quality and satisfaction will decrease; in addition, the passengers' satisfaction can also be affected by perceived value and perceived quality. This research provides some reference and insights for follow-up research.