Research on Service Quality of International Tourism Cities in the Context of Intelligent Network: A Case Study of Public Transport in Macao. (1st September 2022) - Zhao, Shutong
Abstract : In order to study the service quality of international tourism cities under the intelligent network environment, this paper constructs an evaluation model named "IEP-CSI" for Macao bus service satisfaction according to the questionnaire data of Macao bus passengers. We draw the following conclusions: with the increase of passengers' expectation of bus service, the actual perceived quality and satisfaction will decrease; in addition, the passengers' satisfaction can also be affected by perceived value and perceived quality. This research provides some reference and insights for follow-up research.