Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants. (May 2021)

• Record Type: Journal Article
• Authors: Gebbels, Maria; McIntosh, Alison; Harkison, Tracy
• Is Part Of: International journal of hospitality management. Volume 95(2021)
• Publication Date: 2021-05
• Subjects: Prison -- Hospitality industry -- Training restaurants -- Leximancer -- TripAdvisor -- Customer reviews; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2021.102937
• Languages: English
• ISSNs: 0278-4319

Abstract

Abstract: This study evaluated customer reviews about The Clink restaurants to understand how they are rated and what experience is gained by fine dining in a prison. The Clink Charity runs training restaurants in four U.K. prisons and aims to change attitudes and transform lives through prisoner rehabilitation. This research used an interpretive case study of the Clink restaurants to evaluate online customer reviews posted on TripAdvisor. In total, 3951 reviews were analysed using Leximancer 5.0. The most prominent themes were Food : 'fine-dining in prisons', Visit : 'The Clink ambassadors', and Prison : 'the inside and outside divide'. Despite the prison location, customers reported having exceptional, professional and memorable dining experiences delivered by highly trained chefs, and that the front of house staff would rival those in many fine-dining restaurants. Further research is required to confirm how dining at a Clink restaurant may have potentially begun to change the public perceptions of prisoners. Highlights: Highlights the concept of fine-dining in training restaurants located in prisons. Evaluates online TripAdvisor reviews to analyse customer experience. Customer reviews positively support fine-dining in a prison. Fine-dining in prisons creates an outstanding and memorable culinary experience. Customer support for The Clink's cause can change public perceptions of prison restaurant staff.