Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants. (May 2021)
- Record Type:
- Journal Article
- Title:
- Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants. (May 2021)
- Main Title:
- Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants
- Authors:
- Gebbels, Maria
McIntosh, Alison
Harkison, Tracy - Abstract:
- Abstract: This study evaluated customer reviews about The Clink restaurants to understand how they are rated and what experience is gained by fine dining in a prison. The Clink Charity runs training restaurants in four U.K. prisons and aims to change attitudes and transform lives through prisoner rehabilitation. This research used an interpretive case study of the Clink restaurants to evaluate online customer reviews posted on TripAdvisor. In total, 3951 reviews were analysed using Leximancer 5.0. The most prominent themes were Food : 'fine-dining in prisons', Visit : 'The Clink ambassadors', and Prison : 'the inside and outside divide'. Despite the prison location, customers reported having exceptional, professional and memorable dining experiences delivered by highly trained chefs, and that the front of house staff would rival those in many fine-dining restaurants. Further research is required to confirm how dining at a Clink restaurant may have potentially begun to change the public perceptions of prisoners. Highlights: Highlights the concept of fine-dining in training restaurants located in prisons. Evaluates online TripAdvisor reviews to analyse customer experience. Customer reviews positively support fine-dining in a prison. Fine-dining in prisons creates an outstanding and memorable culinary experience. Customer support for The Clink's cause can change public perceptions of prison restaurant staff.
- Is Part Of:
- International journal of hospitality management. Volume 95(2021)
- Journal:
- International journal of hospitality management
- Issue:
- Volume 95(2021)
- Issue Display:
- Volume 95, Issue 2021 (2021)
- Year:
- 2021
- Volume:
- 95
- Issue:
- 2021
- Issue Sort Value:
- 2021-0095-2021-0000
- Page Start:
- Page End:
- Publication Date:
- 2021-05
- Subjects:
- Prison -- Hospitality industry -- Training restaurants -- Leximancer -- TripAdvisor -- Customer reviews
Hotel management -- Periodicals
Restaurant management -- Periodicals
Food service management -- Periodicals
Hôtels -- Gestion -- Périodiques
Restaurants -- Gestion -- Périodiques
Services alimentaires -- Gestion -- Périodiques
Food service management
Hotel management
Restaurant management
Periodicals
647.94 - Journal URLs:
- http://www.sciencedirect.com/science/journal/02784319 ↗
http://www.elsevier.com/journals ↗ - DOI:
- 10.1016/j.ijhm.2021.102937 ↗
- Languages:
- English
- ISSNs:
- 0278-4319
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 4542.283000
British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 22894.xml