How do empowered employees engage in voice behaviors? A moderated mediation model based on work-related flow and supervisors' emotional expression spin. (May 2021)

• Record Type: Journal Article
• Authors: Park, In-Jo; Doan, Tin; Zhu, Dan; Kim, Peter Beomcheol
• Is Part Of: International journal of hospitality management. Volume 95(2021)
• Publication Date: 2021-05
• Subjects: Supervisor empowerment -- Work-related flow -- Supervisors' emotional expression spin -- Promotive voice behavior -- Prohibitive voice behavior; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2021.102878
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: Work-related flow mediates the relationship between supervisor empowerment and voice behaviors. Supervisors' emotional expression spin moderated the indirect effects of supervisors' empowerment on voice behavior. This study ensures the ecological validity, thereby collecting data with the experienced sampling method. Abstract: The study examines the impact of empowerment on promotive and prohibitive voice behaviors in a moderated mediation model, suggesting work-related flow as a mediator and supervisors' emotional expression spin as a moderator for hospitality employees based on affective event theory. The proposed model was tested using longitudinal matched data collected from 142 restaurant employees and their supervisors across multiple time stages in China. Analysis found that work-related flow mediated the relationships between empowerment and employee promotive and prohibitive voice behaviors, and supervisor emotional expression spin moderated these mediation links. The theoretical and practical implications of these findings for hospitality researchers and industry practitioners are discussed.